Terms of Use

Terms

By using this website, you are agreeing to these website Terms and Conditions of Use. You are subject to all applicable laws and regulations and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from accessing this site.

Substitution Policy

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability. **We do our best to honor your requested color palette, floral types and vase styles. Please keep in mind there are times certain flowers and vases may be substituted for several reasons to include but not limited to seasonality, weather conditions, and limited inventory. For those instances, we ensure to maintain the value of your arrangement with elements of equal or higher value.

  • GIFT MESSAGE AND YOUR CONTENT GENERALLY

    In the event you order a gift message (whether text, images, video or otherwise) to be delivered with your purchase, you agree that Twelve17 Designs is not responsible in any manner for the content of your message or the receipt or use of that message by the recipient or others. You agree not to include any defamatory, obscene, illegal or offensive content in your gift messages or content that would violate the privacy or intellectual property rights of others when published, distributed or displayed by Twelve17 Designs as part of Twelve17 designs offering its services through the Service. Twelve17 Designs will not be liable for any claims relating to or arising from such gift message or, in the case of video gift messages, use or attempted use of the third-party video service, including, without limitation, any claims relating to invasion of privacy or security breaches. We reserve the right to discontinue or not display or distribute any gift message if we reasonably believe that such display or distribution would violate the terms above. You acknowledge and agree that any gift message you provide to Twelve17 Designs may be shared with the recipient of the related product.

FEES AND PAYMENTS

  • PAYMENT

    You acknowledge and agree that all information you provide with regards to a purchase, including, without limitation, credit card, PayPal, or other payment information, is accurate, current and complete. You represent and warrant that you have the legal right to use the payment method you provide to us or our payment processor, including, without limitation, any credit card you provide when completing a transaction. We reserve the right, with or without prior notice, to (1) discontinue or limit the available quantity of any product or aspect of the Service, (2) honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions, and (3) refuse to allow any user to purchase a product or deliver any product to a user.

    When you purchase products through the Service, you (1) agree to pay the price for such products set forth in the Service, all shipping and handling charges and all applicable taxes in connection with your purchase (the “Full Purchase Amount”) and (2) authorize Twelve17 Designs to charge your credit card or other payment method for the Full Purchase Amount. Our Service may allow you purchase products and designate them to be delivered at a future date. In such instance, you acknowledge and agree that Twelve17 Designs may charge your credit card or other payment method for the Full Purchase Amount on the date of purchase, rather than on the ultimate date of delivery of the applicable products. Unless otherwise noted, all currency references are in U.S. dollars. All fees and charges are payable in accordance with payment terms in effect at the time the fee or the charge becomes payable.

    Payment can be made by credit card, debit card, or through PayPal or other means that we may make available. Orders will not be processed until payment has been received in full, and any holds on your account by PayPal or any other payment processor (including Authorize.net, Braintree or Paypal) are solely your responsibility.

  • RETURN AND REFUND POLICY.

    Except as provided below, there are no refunds or returns for the goods purchased on the Service. All sales are final.

  • ORDER ACCEPTANCE/CONFIRMATION.

    Once we receive your order, we’ll provide you with an e-mail order confirmation. Your receipt of an order confirmation, however, does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. We reserve the right at any time after receiving your order to accept or decline your order for any reason. If we cancel an order after you have already been billed, then we will refund the billed amount.

  • FORCE MAJEURE.

    Twelve17 Designs shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including, without limitation, any failure to perform hereunder due to unforeseen circumstances or cause beyond our control such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor or materials.

Twelve17 Designs may revise these terms of use for its website at any time without notice. By using this website you agree to be bound by the current version of these Terms and Conditions of Use.

Governing Law

Any claim regarding Twelve17 Design’s website shall be governed by the laws of the State of North Carolina without regard to its conflict of law provisions.

General Terms and Conditions are applicable to the Use of a Web Site.